It’s not easy to resolve conflict between two employees. In fact, it might make you feel like the referee who forces himself between two burly wrestlers.

John Jones, president of Organizational Universe Systems, an organization-improvement consulting service based in Valley Center, Calif., outlines these points to help you facilitate a meeting to resolve conflict between two employees.

1. Meet with each employee separately before bringing them together in order to gain an understanding of the problem.

2. Hold the meeting on neutral ground to avoid turf dominance.

3. Make sure the meeting is held in private, and without any outside interruptions.

4. The initial session should not last more than 90 minutes. Longer than that and you’re less likely to make progress. Schedule more than one meeting if necessary.

5. As the facilitator, you are in charge of the session. That means you need to direct the session and get the individuals to talk to each other.

6. Be prepared to stay out of the way and let the process flow, but also be ready to intervene to keep the conversation constructive and honest.

You can find more information in the article “Fools Rush In: Intervening in a Interpersonal Conflict Situation” located at the following Web site: http://ous.iex.net/

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